Impact Factor (2025): 6.9
DOI Prefix: 10.47001/IRJIET
Employee
Experience (EX) has emerged as the modern HR management model which converts
procedural organizations into adaptive employee-focused operating systems
(Maylett & Wride, 2017; Morgan, 2017). Through the convergence of
human-centered innovation with design thinking the HR context transforms its
operations by making employee needs and expectations and health the main factor
in workplace strategy development (Chayutsahakij, 2000; Chilana et al., 2015).
Employee lifecycle management received minimal attention from HR institutions
since they focused solely on payroll administration and compliance enforcement
throughout many years (Ferris et al., 1999; Ivancevich & Konopaske, 2013).
Employees of today need important work opportunities together with flexible
options and mental safety while requiring easy performance of digital tasks
(Guest, 1997; Harley et al., 2007). Organizations focusing on EX deliver
tangible results through extended staff loyalty as well as better production
levels together with brand enhancement (Soliman & Spooner, 2000; Wood,
1999). This research analyzes EX features structurally while showing
implementation methods which use HR innovation and technology-based workplace
designs (Kabene et al., 2006; Ståhlbröst, 2006). The HR professional
development requires design thinking to help transition from policy
administrators to experience architects according to both Chayutsahakij (2000)
and Maglio et al. (2015). The paper examines organizational barriers to EX
adoption which include resistance from leaders and departmental separation and
difficulties in monitoring experiential results (Longwe et al., 2015; Roald
& Edgren, 2001). EX development brings together AI capabilities for
customized operations and recursive feedback methods and flexible work systems
(Morgan, 2017; Rothe et al., 2015). Findings show that EX functions as a
fundamental organizational necessity that surpasses basic HR functions because
it drives competitive market success and recruitment of skilled talent (Maylett
& Wride, 2017; Thompson, 1993).
Country : USA
IRJIET, Volume 2, Issue 9, November 2018 pp. 32-43