Impact Factor (2025): 6.9
DOI Prefix: 10.47001/IRJIET
IBM has
been a cornerstone of technological innovation for over a century, pioneering
advancements in computing, artificial intelligence, and enterprise solutions.
Despite its early dominance, IBM struggled to maintain its competitive edge in
the evolving tech landscape, facing setbacks in personal computing, software,
and AI adoption. This case study examines IBM’s historical rise, the challenges
that led to its decline, and its strategic attempts at revival, with a
particular focus on its AI-driven oncology tool, Watson. IBM Watson for
Oncology was introduced as a groundbreaking AI solution for cancer diagnosis
and treatment. However, its reliance on hypothetical data rather than real-world
patient cases, lack of transparency in decision-making, and inability to
integrate seamlessly with medical practices led to skepticism among healthcare
professionals. This case study analyzes Watson’s failure as a cautionary tale
for AI in healthcare and explores IBM’s broader struggle to reclaim
technological leadership .The study was conducted through a comprehensive
review of IBM’s market position, AI initiatives, leadership decisions, and
real-world case studies of Watson in oncology. Key findings highlight IBM’s
inability to sustain innovation, AI adoption challenges, and difficulties in
cloud computing competition. Despite investments in AI and restructuring
efforts-including a 2020 corporate split-IBM continues to lag behind major tech
rivals. This study underscores the importance of real-world data integration,
transparent AI models, and strategic adaptability in ensuring AI success in
healthcare and beyond. IBM’s future depends on its ability to merge historical
strengths with emerging technologies while navigating an increasingly
competitive market.
Country : India
IRJIET, Volume 9, Special Issue of INSPIRE’25 April 2025 pp. 116-120